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Reserve your stay

Reserve your stay

CHECK - IN

Choose a date

CHECK - OUT

Choose a date

Guests

1 Room, 1 Adult, 0 Children

Rooms

Adults (Room)

Children (Age 0-17)

Privacy Policy

PRIVACY NOTICE

FOR DATA SUBJECTS (CLIENTS)

This Privacy Notice (‘Privacy Notice’/‘Notice’) is intended to an individual who is the Client (hereinafter referred to as the ‘Client’/‘You’) of “KERT” Ltd. (hereinafter referred to as the ‘Company’/‘KERT Ltd.’/‘we’).

This Privacy Notice describes how the Company processes (e.g. collect, use, share and otherwise process) Your personal data when You register on the website of the Company www.alfavito.com.ua (hereinafter referred to as the “Website”) as well as book the Hotel room and/or the Additional services through the Website.

 

WHO WE ARE?

Society with limited liability “KERT”

Address: 35 D Predslavynska Str., 03150, Kyiv, Ukraine

E-mail: privacyoffice@alfavito.com.ua

Tel.: +38 044 521 01 75

 

WHO YOU ARE?

An Individual who intends to use the Services of the Company concerning an accommodation in the Hotel and/or concerning the Additional services of the Company.

You ensure and acknowledge You have reached the age of 18 years while registering on the Website as well as while booking the Hotel room and/or the Additional services through the Website.

 

PERSONAL DATA WE COLLECT FROM YOU ONLINE

While booking the Hotel room and/or reserving the Additional services through the Website, You may transfer to the Company the following personal data:

State of residence, First name, Last name, E-mail address, Payment card details (type, number, expiration date), Telephone number, Type of a room, Date of arrival and departure, title of the Client (MR., MS., MRS, etc.).

 

What purposes we process Your personal data for:

  • To provide the Client with an ability to book a room in the Hotel.
  • To confirm an availability of the Company to administer the booking and any advance booking.
  • To provide a Client with an ability to reserve an Additional service of the Hotel available on

the Website or directly at the Hotel.

  • To manage and administer any reservation of the Additional services made by the Client.
  • For pre-arrival communication through sending of non-commercial and/or informational emails.
  • To provide the Client with an ability to pay for staying in the Hotel as well as for the Additional services the Client uses or reserves.
  • To manage payment of the Client stay in the Hotel and/or the Additional services usage.

What lawful grounds we process Your personal data on:

Processing is necessary to take steps to enter into and perform a contract on the Company’s Services and the Additional services provision between the Company and the Client (hereinafter referred to as ‘contract’).

 

Period of storage

During the period of 60 months since the date of the contract, the Company and You have entered into.

 

PERSONAL DATA WE COLLECT FROM YOU IN SPECIAL CASES

(I) VIDEO SURVEILLANCE SYSTEM

The Company may process Your images and Your voice (if applicable) which are being captured through the video surveillance system (CCTV) installed in the publicly accessible areas of the Hotel.

What purposes we process Your personal data for:

  • To provide security measures towards the Clients while accommodation in the Hotel and/or the Additional services usage.
  • To provide security measures within the Hotel concerning the Company’s business activities.
  • To identify the owner of a lost or forgotten items (if required).
  • To provide the state bodies with the video records if it is legally required, to investigate any violation of law.

What lawful grounds we process Your personal data on:

The personal data are processed in the Company’s legitimate interest as a business to secure its business activities and to secure You while staying at the Hotel. In this context, the Company’s business interests prevail over the Your interests.

Period of storage

No longer than 2 months since a date, the personal data were obtained by the Company.

 

(II) NEWSLETTERS AND MARKETING EMAILS

The Company may, from time to time, send You newsletters, emails regarding the Services and/or Additional services, You may be interested in, as well as clients satisfaction survey emails. So that, the Company processes the state of Your residence, First name, Last name, E-mail address.

What purposes we process Your personal data for:

  • To provide the Client with the Company’s news that the Client could be interested in.
  • For promotion of the Company Services and Additional services.
  • To provide an ability to communicate in the context of the Services and the Additional services provision in the future.
  • To clear up whether the Client is satisfied with the Services and/or Additional services provided by the Company.

 What lawful grounds we process Your personal data on:

The personal data are processed on the basis of the Consent You give to the Company while check-in directly at the Hotel as well as while registering on the Website and booking the Hotel room and/or the Additional services through the Website.

Period of storage

During the period of 60 months since the appropriate Consent is obtained by the Company from You.

 

(III) ANALYTICS

The Company may use the personal data You provide to the Company for analytical purposes, to optimize Your experience, enhance the Company marketing, business and operational efficiency, create segments of the Company’s Clients based on their Personal Data and tailor the Company offers and promotions to the Your preferences and consumption habits.

So that, the Company processes the following personal data: First name/Last name, information concerning the Hotel room the You booked or the Additional services the Hotel reserved, Date of arrival and departure, Email address, Telephone number, Payment card details, any other details of Hotel stay. Personal data, You, at your sole discretion, may provide the Company with concerning the Your preferences, including but not limited to room, food and/or pillow preferences as well as with other information the Company may use to provide better Services.

What purposes we process Your personal data for:

  • To provide a marketing communication between the Company and the Client.
  • To provide ability for the Company to determine special requirements of the Client before he/she uses the Services and/or the Additional services, taken into account the preferences of the Client.
  • To provide the Client with better Services and/or Additional services.
  • For responding to the Client satisfaction surveys, if applicable.

 What lawful grounds we process Your personal data on:

The personal data are processed on the basis of the Consent You give to the Company while check-in directly at the Hotel as well as while booking the Hotel room and/or the Additional services through the Website.

 Period of storage

During the period of 60 months since the appropriate Consent is obtained by the Company from You.

 

PROFILING

During processing Your personal data, the Company may create a profile which contains Your personal data You give to the Company whether booking the Hotel room and/or the Additional services through the Website, directly at the Hotel or through the Partners and Online Booking Systems.

What purposes we process Your personal data for:

Profiling helps the Company to process Your personal data more effectively as well as provide You with better Services and/or the Additional services during Your staying in the Hotel.

What lawful grounds we process Your personal data on:

Processing is necessary to perform a contract on the Company’s Services and the Additional services provision between the Company and You.

The Company has suitable measures to safeguard Your rights and freedoms as well as legitimate interests. Herewith, Your personal data are not subject to a solely automated processing as natural persons are involved during processing.

 

WITHDRAWAL OF CONSENT

Where the personal data are processed on the basis of the Consent, You have a right to withdraw the Consent You has provided us earlier at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. You may withdraw Your consent through sending us the appropriate Request Withdrawal Form at the following e-mail address privacyoffice@alfavito.com.ua.

 You may unsubscribe from the Company’s newsletters by clicking on the unsubscribe link (opt-out) in the emails sent to him/her at any time.

 

SUBJECTS THE PERSONAL DATA MAY BE TRANSFERRED TO

While processing Your personal data, we may transfer Your personal data to the entities which act as the Company’s processors. The Company’s processors act exclusively on the basis of the Company’s instructions. The special aspects of actions of the Company’s processors and list of such processors can be found in the Privacy and Data Protection Policy.

 

THE COUNTRIES THE PERSONAL DATA MAY BE TRANSFERRED TO 

The Company transfers Your personal data on the basis of an adequacy decision as its stipulated by the GDPR and EU Commission. Additional information regarding personal data transfer to the USA can be found in the Privacy and Data Protection Policy.

 

RIGHTS OF DATA SUBJECTS

RIGHT OF ACCESS

You have a right to know whether personal data concerning You are being processed and 2) if so, access such data with loads of additional stipulations stated in the GDPR Article 15.

RIGHT TO RECTIFICATION

When the personal data You provide us with are not inaccurate then, You are entitled to ask us to correct them indeed (GDPR Article 16).

RIGHT TO ERASURE (RIGHT TO BE FORGOTTEN)

You have a right to obtain from us the erasure of Your personal data without undue delay and we shall have the obligation to erase Your personal data without undue delay where the grounds, stated in the GDPR Article 17 applies.

RIGHT TO RESTRICTION OF PROCESSING

You have a right to limit processing of Your personal data with several exceptions under the scope of the GDPR in particular stated in the GDPR Article 18.

RIGHT TO BE INFORMED

We are obliged to inform You what data are being collected, how they are being used, how long they will be kept and whether they will be shared with any third parties. This information must be communicated concisely and in plain language.

 RIGHT TO DATA PORTABILITY

You are permitted to obtain and reuse Your personal data for Your own purposes across different services.

RIGHT TO OBJECT

You have a right to object the processing of personal data that are being processed by the Company. We must stop processing personal data unless we demonstrate compelling legitimate grounds for the processing that overrides the interests, rights and freedoms of the individual or if the processing is for the establishment or exercise of defense of legal claims.

 

RIGHT NOT TO BE SUBJECT TO A DECISION BASED SOLELY ON AUTOMATED PROCESSING

You have a right to object to any automated profiling that is occurring without consent. Herewith, the You have a right Your personal data are to be processed with the human involvement.

COMPLAINTS

 

DATA PROTECTION AUTHORITY

The Company has defined a lead Data Protection Authority and it is located in Ireland.

Contact details: Data Protection Commission, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. 

Phone +353 (0761) 104 800

LoCall 1890 25 22 31

Fax +353 57 868 4757

email info@dataprotection.ie