Manager On Duty
If you have any questions during your stay at the hotel, please, refer to the reception desk.
If you have a need to reserve a table in the restaurant, order a transfer service or an excursion, book the flight tickets or railway tickets, etc., feel free to use the concierge service. The service is available from 11:00 to 20:00. At any other time, your call will be forwarded to the reception desk.
If you want to reserve a room in our hotel, please, call reservation department (711) or tap the «RECEPTION» button. In addition, you can do it visiting our website www.alfavito.com.ua.
Check-in time starts from 14:00. If you plan to check in earlier, please, point it out when you reserve a room. Early check-in is an additional service which is available depending on the hotel room capacity.
Check-out time ends before 12:00 (noon). If you plan to check out later, please, inform the reception desk in advance. Late check-out is an additional service which is available depending on the hotel room capacity.
If you want to speed up the check-out procedure, please, inform us in advance. The hotel staff will make sure to prepare a bill and will order a transfer service.
Adapters for electrical outlets
The AC voltage in the electrical outlets is 220V. Adapters are available twenty-four-hours. Please tap the RECEPTION button to order them.
Each room is fitted with an individual remote control for air conditioner.
Each room is fitted with a personal safe.
Internet access is available in all the rooms and public areas. If you need Wi-Fi password or wired network connection, please contact reception desk.
To order breakfast, you need to fill out the blank at reception up to 21:00.
Room service is available from 12:00 until 21:30. Each room has a QR-code that allows you to find a menu. To make an order call +38 063 108 08 08.
It is located on the second floor of the hotel. The room is available twenty-four-hours for your convenience; you can open it with your room key.
If you have questions or comments concerning the cleaning in your room, please, tap the HOUSEKEEPING button.
To order the «Alarm clock» service, please, tap the RECEPTION button.
We offer you laundry service, dry cleaning service and ironing service. The laundry is open from 8:00 till 17:00 5 days a week. For more information, please, read the order-form or tap the HOUSEKEEPING button.
The room is located on the 3rd floor № 346. Open 24 hours. The room has: 4 ironing boards, 3 household irons, steam iron, ironing mesh. To make the iron work, please, insert the key-card into the card holder for each iron separately.
Shoe brush machine is located on the bottom floor near the luggage room.
It is located at the main entrance of the hotel. For further information, please, contact the reception by tapping the RECEPTION button.
Boryspil International Airport (KBP) is located 33 km from the hotel. It takes 40 minutes to get there by taxi. Kyiv International Airport (IEV) is situated 11 km from the hotel. The taxi ride will take 25 minutes. You can order the airport transfer at any time via the reception by tapping the RECEPTION button.
To order a taxi, please, refer to the reception or tap the RECEPTION button.
In order to get the exhaustive information on public transport, please, contact the reception by tapping the RECEPTION button.
Flight and railway ticket reservation
Please, refer to the reception or tap the RECEPTION button.
The reception will help you to find the suitable tourist guide and excursions to the historical sites in Kyiv and Ukraine, including the transport and accommodation.
To know the nearest bank location please, contact the reception by tapping the RECEPTION button.
We accept the following cards for service payment: MasterCard, Visa, AMEX.
Conferences and business events
The hotel has 8 conference-halls with capacity from 10 up to 150 persons: Dialogue, Concord, Dispute, Briefing, Forum, Davos, Summit and Congress. All of them are fitted with the necessary equipment. You can get all the information you are interested in
by contacting the conference manager by number 157.
The business centre is located on the First bottom floor, and available twenty-four-hours. You are free to use the computers with an Internet access, as well as fax and copy machine.
If you need to receive a fax, please use our number: +380 44 521 01 76. If you have received a fax, you will be notified of it. To send a fax, please refer to the Reception desk or visit the business centre.
Mail and postage stamps
All mails and parcels that come to our visitors managed by the reception and delivered to your room. If you need to send something by post, please refer to the reception.
It is located on the first bottom floor near the elevators. For more information, please, tap the RECEPTION button.
Lost and found
If you have lost or forgotten any things, please, refer to the reception desk.
To order, please tap the HOUSEKEEPING button or RECEPTION button.
If a visitor needs hospital admission, the reception desk stuff will call the ambulance.
There are specially equipped rooms in the hotel for people with disabilities.
The hotel has rooms for people who suffer from allergy.
Location: First bottom floor, near the reception desk.
Open hours: depending of quarantine restrictions.
Internal phone number: 120.
Open hours: twenty-four-hours
Each room has a QR code by which you will find the menu.
Internal phone number: 120.
Location: on the right side of the grand entrance to the hotel.
Opening hours: depending of quarantine restrictions.
Internal phone number: 117.